Delivery and payment

Delivery options

You can choose from the following delivery options:

  • TNT (FedEX) - delivery to address 
  • Packeta - delivery to address (valid only for goods up to 5 kg)
  • DPD - delivery to address (valid only for goods up to 30 kg)

Not all of the delivery methods stated above can be provided for all goods, due to differences in size or weight. We reserve the right to change the carrier, especially due to larger dimensions or higher weight of the ordered goods. In case of a change of carrier you will be informed in advance.

Indicative transport costs

See below indicative transport costs according to the delivery country. Prices vary according to delivery country and weight of order. Please note that these options may not be valid in all markets. Always check your Cart to see valid options and prices.

PLEASE NOTE THAT the delivery costs in the cart are calculated automatically according to the country of delivery and the calculation does not take into account possible cost increases for remote or less accessible delivery locations such as islands, etc. In case of delivery to such locations, the delivery costs are likely to be higher than the costs calculated in the cart and specified in the Purchase Contract. If this happens, we reserve the right to cancel the order. You will be informed without undue delay in such cases and and we would offer you new order with transport costs calculated for your exact delivery address. 

Prices from (EUR, VAT incl.):
 
PACKETA (up to 5 kg) TNT (FedEX)           DPD (up to 30 kg)
Austria 9,6 36,0  11,6
Belgium 14,5 43,8  13,3
Bulgaria 9,6 43,5  unavailable
Croatia 10,0 45,3  16,2
Cyprus unavailable 63,2  unavailable
Denmark 25,0 45,3  unavailable
Estonia 14,4 43,5  17,6
Finland 24,8 44,9  29,6
France 24,0 43,5  17,6
Germany 9,5 35,7  10,1
Greece 14,9 44,9  unavailable
Holland 14,5 43,8  13,3
Hungary 10,2 38,1  7,8
Ireland unavailable 44,5  21,5
Italy 14,6 44,2  17,9
Latvia 14,5 43,8  15,3
Lithuania 14,5 43,8  15,3
Luxembourg 23,4 42,4  12,8
Malta unavailable 62,7  unavailable
Poland 9,8 36,9  7,5
Portugal 9,8 44,5  17,0
Romania 9,5 43,1  21,1
Slovenia 9,8 44,2  12,0
Spain 9,7 43,8  20,7
Sweden 25,0 45,3  28,1

 
   

We only deliver to addresses in the European Union. For delivery to other regions, please send us a quote to info.en@pumpa.eu.

Payment options

Online payment by card

Online payments are realized for us by ComGate payment gateway. The service provider, ComGate Payments, a.s., is a licensed Payment Institution operating under the supervision of the Czech National Bank. Payments made through the payment gateway are fully secure and all information is encrypted.

The fastest way of paying online. You enter your card number, expiry date, and CVC code - the three numbers found in the signature strip on the back of your card, into the ComGate payment gateway interface. Everything is protected with 3D Secure, so you will usually be asked to enter a numeric code that you receive via text message from your bank.

 

In case of a problem with the payment gateway contact:
ComGate Payments, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 267

Or PUMPA,a.s. by e-mail or phone:info.en@pumpa.eu.

Bank transfer (advance invoice)

Immediately after the order is placed, we will issue an advance invoice and send it to you by e-mail. You will then pay it by bank transfer and receive a confirmation from us as soon as the payment is received.